Access For All: Retail

We are urging retailers to make sure that face covers and social distancing measures don't make shops inaccessible for people living with deafness and hearing loss. 

Take action and sign our open letter now.

The increased use of face covers and social distancing measures are creating new barriers for people with hearing loss when shopping or accessing services.

We don’t want to be shut out.

With a few simple steps retailers can overcome these barriers and make themselves accessible. We will be writing to some of the biggest high-street shops and supermarkets to call on them to take our four simple steps:

  • To overcome the barriers created by face covers
    - Staff can lower face masks to speak with someone with hearing loss, so long as they remain two metres apart
    - Clear screens at checkouts, instead of face covers 
  • Reduce background noise, including piped music
  • Use hearing loops
  • Provide staff with deaf awareness

We need to show the retailers how important these measures are. Please add your name to our open letter and your voice to ours in calling for retail spaces to be accessible for all.

Access for All: Retail 

Please enter your details below and click 'Submit' to sign our open letter.

Join us in calling on the major high street retailers to take four simple steps to make sure stores are accessible for people with hearing loss and deafness during the coronavirus pandemic and beyond.